I.
In accordance with the provisions of Section 1751 para. 1 of Act No. 89/2012 corpus, of the Civil Code (hereinafter referred to as the "Civil Code"), these Accommodation Regulations regulate the mutual rights and obligations of the contracting parties arising in connection with the contract for accommodation in the rooms (hereinafter also referred to as the "accommodation units") of the Jukebox Hotel with the address Chvalovice - Hatě 193, 669 02 Znojmo (hereinafter referred to as the "Hotel"), between the hotel operator, the company Excalibur City s.r.o. with its registered office in Hatě 183, 669 02 Chvalovice, ID No.: 255 15 705, (hereinafter referred to as the "Accommodation Provider" or "Operator") on the one hand and a natural or legal person as a guest on the other (hereinafter also referred to as the "Accommodated Person" or "Guest"), which was concluded in the Operator's online shop at www.jukeboxhotel.com (hereinafter referred to as the "Internet Shop") and by other means of remote communication as well as by means of a self-service check-in machine (hereinafter referred to as "Hotelomat") directly in the hotel.
II. BASIC INFORMATION AND INSTRUCTIONS FOR GUESTS
These Accommodation Regulations are binding for all Guests staying at the Hotel. Every Guest is obliged to familiarise themselves with these Accommodation Regulations.
The Guest is obliged to comply with the rules set out in the Accommodation Regulations and the instructions of the Operator.
Every Guest is obliged to register properly on arrival ("check-in") using the Hotelomat in the Hotel entrance area.
Unless otherwise agreed, accommodation is available from 2.00 p.m. on the respective day, check-in is possible without time limit. The Hotelomat is available around the clock (24 hours a day). Guests must vacate the room by 11.00 a.m. at the end of their stay at the latest. If the Guest does not comply with this deadline and is present in the room after the mandatory checkout time, the contract for accommodation is automatically extended and the Guest is obliged to pay for the accommodation for that day as well, unless the Operator asks the Guest to leave the room. Guests who conclude a contract for accommodation via the Hotelomat on site and check in before 6.00 a.m. must pay for the entire overnight stay (room rate). Persons who are not properly registered are not permitted to stay at the Hotel.
A breakfast buffet will be served daily from 7.00 am to 10.00 am in the common space of the Jukebox Hotel.
Night-time rest must be observed from 10.00 pm to 7.00 am.
Only Guests who are not carriers of a disease and do not suffer from infectious or other parasitic diseases and are not in quarantine are allowed to stay in the Hotel. Persons under the influence of alcohol, narcotics or psychotropic substances are not permitted to enter the Hotel. Guests are obliged to behave in a disciplined and considerate manner towards other Hotel Guests and to maintain cleanliness and order.
If the accommodation card is lost, the Guest is obliged to proceed as follows: Call Hotelomat HELP LINE. If he or she fails to do so, the Operator is not liable for any damage caused by the loss of the accommodation card (including theft of items from the Accommodation Unit). The Guest will be charged €10 for a lost accommodation card. The Guest is obliged to pay this fee immediately.
Smoking is prohibited throughout the Hotel. This does not apply to outdoor areas reserved for smokers and visibly designated as such with the corresponding symbol. It is forbidden to use open fires and personal heating devices (kettles, immersion heaters, etc.) in the Hotel. In the event of fire, the Guest is obliged to follow the guidelines for behaviour in the event of fire put up in the rooms and other areas of the Hotel. The Accommodation Units are equipped with fire extinguishers. If a fire alarm is triggered intentionally or through gross negligence, the Guest is obliged to reimburse the Operator for any damage incurred, in particular the costs charged by the emergency services.
Guests may only park their vehicles in the designated areas on the concrete surface in front of the Hotel building. Parking on the lawn is not permitted.
For safety reasons, it is forbidden to leave minors unattended in the entire Hotel area. Minors are the sole responsibility of their legal guardian or another adult who supervises them. The carrying or storage of weapons is prohibited throughout the Hotel.
Dogs and other animals are not permitted in the Hotel. Exceptions are guide and assistance dogs.
No furniture or other furnishings may be moved around the room. It is not permitted to use your own electrical appliances, except for small appliances (especially for personal hygiene or appliances with low power consumption). It is forbidden to remove equipment or furnishings from the room.
The Guest is obliged to use water and electricity sparingly and not to damage the room and Hotel furnishings.
At the end of the stay, the Guest is obliged to switch off the lights, close the taps, close the windows and doors and return the accommodation card in the manner communicated by the Hotelomat at check-in.
If you have any problems with the Hotelomat, please contact the responsible Operator’s staff by telephone on 0043 6647883979.
The Guest shall be liable for damage to the Operator's property in accordance with generally binding regulations. In the event of damage, the Guest shall in particular bear the costs required to restore the original condition.
The Operator is not liable for unattended items outside locked rooms and, in the absence of a reception desk, does not take custody of Guests' money or valuables; in other cases, Section 2946 et seq. of the German Civil Code shall apply.
In case of violation of the Accommodation Regulations, the Operator is authorised to impose a fine of CZK 5,000 on the Guest. In the event of a gross violation of the Accommodation Regulations, the Operator is entitled to cancel the contract for accommodation immediately after a prior warning and to expel the Guest from the Hotel. In both cases, the Operator is also authorised to call on the assistance of the Czech police.
III. FORMATION AND SUBJECT MATTER OF THE CONTRACT
On the basis of the contract for accommodation, the Accommodation Provider provides the Guest with temporary accommodation (the right to use the room reserved for him or her - the hotel room and other common rooms in the hotel intended for all Guests, hereinafter also referred to as "Accommodation Services") for an agreed period at the agreed room rate. If the contracting party on the guest side is a consumer, the Civil Code shall apply to relationships not regulated in these General Terms and Conditions, in particular to the extent of its provisions of Section 1810 et seq. on obligations arising from contracts concluded with the consumer and Act No. 634/1992 corpus on Consumer Protection, as amended from time to time. The provisions of these General Terms and Conditions shall apply unless the contracting parties agree otherwise in the contract for accommodation.
Unless otherwise agreed, Accommodation Services are provided for a maximum period of 2 months in the period chosen by the Guest. The subject of the Accommodation Services is the accommodation in rooms whose exact description is given in the internet presentation in the online shop or in the Hotelomat. Information on the Accommodation Units, including their rates and main features, is available for each Accommodation Unit in the online shop presentation or at the Hotelomat. The accommodation rates include VAT and all statutory fees. The accommodation rate includes a breakfast buffet. In the case of an internet presentation, the accommodation rates apply as long as they are displayed in the online shop. In exceptional cases, the Operator is authorised to offer the Guest an Accommodation Unit other than the one booked. However, this alternative accommodation must not differ significantly from the accommodation booked.
The Accommodation Provider undertakes to provide the Accommodation Services to the Guest in the confirmed scope and at the confirmed time, and the Guest undertakes to pay the agreed price for the Accommodation Services or a cancellation fee to the Accommodation Provider in accordance with Article V. of these Accommodation Regulations.
Special provisions for the online conclusion of a contract
The presentation of Accommodation Units in an online shop is not an offer to conclude a contract within the meaning of Section 1732 BGB (Civil Code). The Guest orders the accommodation services in writing - by filling in and sending an electronic reservation form in the online shop. Essential components of a properly issued purchase order: First and last name of the Guest, date and place of birth, permanent residence and contact (telephone, email); in the case of legal or natural persons doing business, company name, ID no., VAT ID, registered office; and selected Accommodation Unit as well as the desired start and end of the provision of Accommodation Services. Changes can be made to the order form until its final confirmation in the "Order overview" step via the "Send order" button. The contract for accommodation is concluded when the order confirmation is sent to the Guest's email address.
The data provided in the order is considered correct by the Operator. A prerequisite for the validity of the order is the completion of all mandatory fields in the order form and the confirmation that the Guest has read the Accommodation Regulations and Privacy Policy.
Due to the presentation of the Accommodation Units in the online shop, the Guest is also entitled to request the Operator to send an offer for the provision of the Accommodation Service by telephone or email to the contact addresses and telephone numbers provided in the online shop; this is not an order or proposal to conclude a contract for accommodation. The basic requirements for a properly issued application are the same as for completing and sending an electronic reservation form. The Operator shall send an email to the Guest's email address with a proposal to conclude a contract, including a reference to these Accommodation Regulations. The Guest accepts the offer in particular by paying the price for the agreed Accommodation Services, by confirming the offer to the Operator's email address or in any other way.
In the event of an obvious technical error on the part of the Operator when quoting prices for Accommodation Services in the online shop or when processing the order, the Operator is not obliged to provide the Guest with the Accommodation Services at this obviously incorrect rate, even if the Guest has received a confirmation of receipt for his or her order. If the contract for accommodation has already been concluded, the contract is hereby cancelled and the Operator will send an amended offer to the Guest's email address. The amended offer is considered a new draft of the contract for accommodation and the contract is concluded in this case by confirmation of receipt by the Guest to the Operator's email address or by payment of the price for the agreed Accommodation Services, whichever occurs first.
Special provisions for the conclusion of a contract using the Hotelomat
The contract for accommodation can also be concluded directly at the Hotel using a fully automatic self-service accommodation renting machine (Hotelomat) located in the entrance area of the Hotel. The Hotelomat presents the available Accommodation Units which constitutes an offer to conclude a contract in accordance with Section 1732 BGB (Civil Code). To order Accommodation Services, the electronic order form must be completed in accordance with the instructions on the Hotelomat screen. The contract for accommodation is concluded after filling in all the required data (in particular the Guest's first name and last name, date and place of birth, place of residence and contact (telephone, email), in the case of legal entities or natural persons doing business, company name, ID number, VAT number, registered office) and after selecting the Accommodation Unit and the required start and end date of the provision of Accommodation Services, followed by confirmation of the correctness of the data entered by the Guest in accordance with the instructions of the Hotelomat and acceptance of these Accommodation Regulations and the Privacy Policy by tapping the Order button. After conclusion of the contract and payment for the Accommodation Services, the Guest receives a payment receipt for the Accommodation Services and the accommodation card issued by Hotelomat in order to enter the Accommodation Unit.
Check-in at the Hotel
When concluding a contract via the Hotelomat, the check-in process is part of the conclusion of the contract for accommodation. If the contract is concluded online, the Guest is obliged to use Hotelomat to check in in accordance with the instructions on the Hotelomat screen, in particular to enter their first and last names, date and place of birth, place of residence and contact (telephone, email address), in the case of legal entities or natural persons doing business, company name, ID number, VAT ID, registered office and a number or other identification of the booking and to confirm acceptance of these Accommodation Regulations and the Privacy Policy. After completing the check-in process, the Guest receives a hotel card with which they can enter the Accommodation Unit.
In order to be able to accommodate the Guest in both cases, the Guest must present his/her identity card. This is automatically scanned when it is placed on the designated area of the Hotelomat.
IV. ROOM RATE AND TERMS OF PAYMENT, COMPENSATION AND PENALTIES
The price of Accommodation Services may be paid via a payment gateway or by means of a payment card accepted by the Operator or in another manner permitted by the Operator at the time of ordering Accommodation Services in the e-shop, when ordering Accommodation Services by means of remote communication by transfer to the Operator's bank account and when concluding a contract for accommodation via a Hotelomat by means of a payment card accepted by the Operator or in another manner permitted when concluding this contract.
The price for the accommodation is due directly at the hotel upon conclusion of the contract for accommodation and is paid at the Hotelomat upon check-in. When ordering Accommodation Services by remote communication (telephone or email order), the price is due at the latest at the agreed start of the service and is paid at check-in at the Hotelomat.
The Operator reserves the right not to accommodate persons who refuse to fulfil their obligation to present a document proving their identity, especially if it is necessary for the fulfilment of the Operator's obligations under the relevant provisions of Act No. 326/1999 corpus on the Residence of Foreigners on the Territory of the Czech Republic and Act No. 565/1990 corpus on council charges. In such a case, the Operator has the right to terminate an already concluded contract for accommodation due to the Guest's no-show and gross violation of the Accommodation Regulations. In this case, the Guest is not entitled to any financial or other compensation, nor to a refund of the price of the Accommodation Services or any part thereof.
The Guest is obliged to check the completeness of the equipment and its condition immediately upon arrival in the Accommodation Unit and to report any missing or damaged equipment immediately to 770195221. In the event of damage to the equipment that is discovered during the stay, the Guest is also obliged to report this to the telephone number 770195221.
If the Guest does not hand over the Accommodation Unit at the specified time on the day of the end of the Accommodation Services and the Operator asks him or her to leave, or if the Guest is not present in the Accommodation Unit, the Operator reserves the right to remove the Guest's belongings from the room and take them into safekeeping.
V. CONTRACT TERMINATION, CANCELLATION FEES
Except for the agreement of the parties and the manner of termination of the term of the contract for accommodation in accordance with the statutory provisions, in particular Section 2201 et seq. and Section 2001 et seq. BGB (Civil Code), the Guest has the right to terminate the concluded contract for accommodation at any time without notice. Cancellation of the contract also applies if the Guest does not turn up on the agreed date to avail the Accommodation Services on the basis of the contract for accommodation concluded. If the Guest does not show up for the provision of the Accommodation Service or if the contract is terminated later than 48 hours before the agreed time of commencement of the provision of the Accommodation Service, the Guest is obliged to pay the Operator a cancellation fee in the amount of the price of the agreed Accommodation Service for the first night of the agreed stay. In the event of cancellation of the contract for accommodation, the Guest is obliged to pay the Operator a cancellation fee in the amount of the agreed and not yet availed Accommodation Service.
If the room rate is not paid within the agreed period in accordance with Article IV. of these Accommodation Regulations, the effect of the concluded contract for accommodation shall expire on the day following the expiry of the agreed period. In the event that the validity of the contract for accommodation expires less than 48 hours before the agreed date of commencement of the provision of Accommodation Services, the Guest is obliged to pay the Operator a cancellation fee corresponding to the price of the agreed Accommodation Service for the first night of the agreed stay.
In accordance with the provisions of Section 1837, para. 1, lit. j BGB (Civil Code), the Guest as a consumer has no right to withdraw from a contract for accommodation concluded by remote communication or outside the Operator's business premises, as the Operator provides services in accordance with the contract for accommodation on a specific date chosen by the Guest.
The Operator is entitled to terminate the contract without notice if the Guest does not make use of the Accommodation Services despite prior warning by the Operator or grossly violates these Accommodation Regulations or statutory provisions. In this case, the Guest is not entitled to any financial or other compensation, nor to a refund of the price of the Accommodation Services or any part thereof.
VI. COMPLAINTS AND INFORMATION ON OUT-OF-COURT DISPUTE RESOLUTION
The rights and obligations of the contracting parties in relation to rights arising from defective performance are governed by the relevant generally binding regulations (in particular, the provisions of Sections 1914 to 1925 of the Civil Code and Act No. 634/1992 corpus on Consumer Protection, as amended from time to time). If the Accommodation Service provided does not have the agreed or at least the usual characteristics or the characteristics corresponding to the purpose of the contract for accommodation concluded, the Guest is entitled to assert his or her rights arising from the defective Accommodation Service with the Operator immediately after its detection. The Guest is obliged to provide the assistance required to settle the claim, in particular to provide information, to submit documents to prove the facts of the case or to state the reason and the amount of his or her claims.
The Operator is obliged to confirm in writing to the Guest who is a consumer when the right was exercised, what the content of the complaint is and how it is to be handled, the date and method of handling the complaint, and, if applicable, the reasons for rejecting the complaint in writing, unless it is handled immediately on the spot in accordance with the Guest's requirements by eliminating the Operator's defect, providing alternative services or granting a reasonable discount. The Operator or an employee authorised by the Operator shall decide on the complaint immediately, in complicated cases within 3 working days of the complaint being made. The complaint, including the rectification of defects, must be processed without undue delay, at the latest within 30 days of the complaint being made, unless the Operator and the Guest agree on a longer period. The fruitless expiry of this period shall be deemed a material breach of contract. The complaint will be processed within 30 days of receipt in accordance with Section 19 of Act No. 634/1992 corpus on Consumer Protection.
The Czech Trade Inspection Authority (Česká obchodní inspekce) with its registered office at Štěpánská 567/15, 120 00 Prague 2, ID: 000 20 869, website: https://adr.coi.cz/, email: adr@coi.cz, Tel.: +420 296 366 360 is responsible for the out-of-court settlement of consumer disputes arising from a contract for accommodation. The online dispute resolution platform at http://ec.europa.eu/consumers/odr can be used to resolve disputes arising from the contract for accommodation between the Guest and the Operator. The European Consumer Centre of the Czech Republic with its registered office at Štěpánská 567/15, 120 00 Prague 2, website: http://www.evropskyspotrebitel.cz is a point of contact in accordance with Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution (Consumer Online Dispute Resolution Regulation). The Operator is authorised to provide Accommodation Services on the basis of a business licence. The trade inspection is carried out by the competent trade office within the scope of its competence. The Czech Trade Inspectorate monitors, among other things, compliance with Act No. 634/1992 corpus on Consumer Protection.
VII. PRIVACY POLICY
Conditions and information for the processing of personal data in accordance with Regulation (EC) No. 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC ("GDPR") are set out in the principles for the processing of personal data, which can be viewed on the Operator's website at www.jukeboxhotel.com and which the Guest can access at any time.
VIII. FINAL PROVISIONS
In other matters not regulated in these General Terms and Conditions, the Guest and the Accommodation Provider undertake to comply with the legal order of the Czech Republic and to settle any disputes preferably by amicable means.
The Accommodation Provider is not bound by any rules of conduct towards the Guest within the meaning of Section 1826, para. 1, lit. e BGB (Civil Code). The contract for accommodation, including the General Terms and Conditions, concluded by electronic means of communication, shall be archived by the Operator in electronic form and shall be accessible to the Accommodation Provider upon prior request of the Guest. The contract for accommodation is concluded in Czech. The costs for means of electronic communication do not deviate from the basic price; the Accommodation Provider does not charge any fees.
Insofar as contractual penalties are stipulated in the contract for accommodation or these Accommodation Regulations for the breach of contractual or statutory obligations by the Guest, the Operator's claim to compensation for damages caused by the breach of such obligations shall not expire upon payment of these contractual penalties.
The Guest accepts the risk that the circumstances within the meaning of Section 1765, para. 2 BGB (Civil Code) may change. The Accommodation Provider may amend or supplement the text of the General Terms and Conditions. This provision does not affect the rights and obligations arising for the duration of the term of the previous version of the General Terms and Conditions.
If the relationship established by the contract for accommodation contains an international element, the parties agree that the relationship is governed by Czech law. The contracting parties further agree that the courts of the Czech Republic, in particular the District Court in Znojmo, shall have international jurisdiction to settle disputes arising from the contract for accommodation, taking into account the rights of consumers. This shall apply without prejudice to any consumer rights arising from generally binding legal provisions, in particular those rights which cannot be amended or excluded by agreement between the contracting parties.
Contact information of the Operator: Tel.: 770795221, email: p.rand@excaliburcity.com
These General Terms and Conditions entered into force on 9 November 2019.
